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Customer Service
- Shipping & Delivery
- Privacy
- Cancellations
- Orders
- Disclaimer
- Contact Us
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- Shipping & Delivery
- We only charge carriage at cost and will search for the best way to send you your order, including Royal Mail special delivery & first class, Parcel Force standard delivery & TNT. If your items are urgent please let us know in the order comments box, we will then email you back with alternative delivery methods for you to choose from. If you are ordering from outside the UK we will contact you to confirm delivery costs before processing the order.
- Privacy
- We are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to where information is disclosed and what your rights are. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with our site you will be asked to provide certain information about yourself. What information do we collect and how do we obtain it? If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. How do we use your information? We use the information that we collect about you to: Process orders Manage your account Monitor customer traffic patterns and site usage to help develop our customers web experience. Notify you about enhancements to our services, including special offers and changes to the web site. If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so we are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice. Who do we disclose the information it collects to? We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to: Partner sites that provide services to our customers We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at our Head Office, quoting Security and Privacy Enquiry. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with. What about cookies? Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session. Your rights under the Data Protection Act 1998 You have a right to access the personal data that we hold on you. If you would like to see a copy please send a 10GBP fee and a written request to the Group Data Protection Manager at our Head Office or via email quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via email, quoting Security and Privacy Enquiry. Our commitment to Customer service We operate to a high level of commercial standards which are designed to : Protect your privacy Ensure payments are secure Ensure the highest standard of customer service Contact Us If you have any questions relating to this policy or the use by Pacenote.com of personal data please write to the Group Data Protection Manager at Head Office or via email, quoting Security and Privacy Enquiry.
- Cancellations
- The customer has the right to cancel an order within 7 days without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. The consumer is entitled to a cooling off period of 7 days during which they may cancel their order for any reason. They can do this by telephoning the office during working hours, but must speak to a customer representative to ensure the order is cancelled. The consumer can be asked to return the goods, but will not be charged for returning them. Where the customer exercises their right to cancel, we will return their money within 30 days of cancellation. This is in line with the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000.
- Orders
- For your order to be processed and delivered you must supply us with all of your relevant personal details and if appropriate those of the recipient including full delivery details. The order will only be processed if full payment details are given. We accept payment by all major credit and debit cards. Once we receive your order we will send you an email confirming your order details and advising you that your order is being processed. Orders cannot be accepted from customers under the age of 18 years.
- Disclaimer
- Whilst we agree to use our reasonable endeavours to ensure that the Pacenote Site and/or the Pacenote Service is fully operational and error-free we cannot guarantee this. We therefore accept no responsibility for any defects and/or interruption of the Pacenote Site and/or the Pacenote Service. We shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control, (ie: acts of god, civil commotion, riot, flood, fire, drought) which renders the provision of the Pacenote Site and/or the Pacenote Service impossible or impractical.
- Contacting Us
- At Pacenote we use an online ticket system to help manage customer enquiries.
- Proceed to the My Account area and login with your email address and password. (If you do not have an account you will be asked to create one.)
- Once in the My Account area you will find a link to Help Desk in the left hand navigation box.
- You can also access the ticketing system by emailing us direct on support@pacenote.com
- Via Telephone and Post:
- Tel: +44 (0)1200 443992 Fax: +44 (0)1200 443844
- Hansons Farm, Eaves Hall Lane, West Bradford, Clitheroe, United Kingdom, BB7 3JG
